Dear custom service center, I have a complaint that I was booking this good from your shop. However, it is having terrible terrible damage with this !@#*(!@# good when I receive it. Therefore, I am very angry with this good and your company. Please honor our arrangement by exchanging the damaged goods, or would you refund the full payment to me? If you say yes, I will really really thank you and would be happy, and I will keep purchasing good from you. Otherwise, I will save this statement, and send these materials to superiors department. Many thanks.